Reviews
At Trotter Air Services, LLC we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 124 Reviews
Dannen Reed
03/06/2024
03/06/2024
Trotter Air Services were outstanding when I had them replace my HVAC system. They arrived when they said they would and both A/C techs did a great job at removing the old equipment and installing the new keeping the mess to a minimum. I was made to understand my new thermostat and all they did with my HVAC system. I now have cold air as spring and summer approach. Thank you Chris, Sean, Juan, and Jose.
Laurie Gilsdorf
03/04/2024
03/04/2024
I woke up to no heat on Friday and Trotter Air Service was able to get me an appointment the same day. Chris came out and explained in detail what was wrong. He presented an honest and fair quote and they were back on Monday doing installation. Chris was so nice and helpful. He gave me a lot of great, useful information on the best way to run my system. I have signed up for their maintenance program and it’s nice to know they’ll be back in the fall to make sure everything is working good going into the winter. If you need any HVAC work done I highly recommend Trotter Air Services. The level of service and quality is exceptional and I love supporting local businesses.
Mike Ableman
11/08/2023
11/08/2023
I just wanted to give a huge shout out to Sean Trotter and his team at Trotter Air Services of Plano for doing an amazing job our new Air/ Heating System. This team does quality work with quality (Bryant) product. If you need any AC work and want an honest, fair quote definitely give them a shout. To be clear, this is unsolicited. I just find it rare to find quality at great prices and think we should all support local small business.
Brian Conway
07/28/2023
07/28/2023
Yesterday morning, we woke up to no AC and a rising thermostat downstairs. One call to Trotter and they squeezed us in for a service call. Alex was super friendly and took time to explain the issue – a burnt wire on the start assist kit – and within 30 minutes had us back on our way to a cool house. Texas heat can be brutal, and yesterday was no exception. Thank you very much for the great (albeit last-minute) service!
Bob Vesely
06/05/2023
Located in McKinney
06/05/2023
Located in McKinney
I was introduced to Trotter air services in the fall when they came out to do maintenance on my AC system. Chris and Sean were both very personable and walked me through some of the issues with my system. I had to call them again regarding a minor issue, and they came out during their busy season within a day. I greatly appreciate the response and genuine concern to make sure that my system works properly as the Texas oven turns on. Thank you Chris and Sean. Bob Vesely.
Service: Preventive Maintenance
David Ferguson
03/31/2023
Located in FRISCO
03/31/2023
Located in FRISCO
Trotter continues to provide unparalleled service. I've used them for maintenance on existing systems and installation on new systems at multiple houses. The service levels are exceptional and they take the time to educate and inform, while providing expert guidance. It's a relief to deal with folks you can trust to treat you fairly and do the job correctly. I'm a huge fan and refer Trotter every chance I get.
Service: System Install
Johanna Porterfield
07/01/2022
Located in Murphy
07/01/2022
Located in Murphy
We called and they were able to come out the same day and they came at 5 pm on a Friday right before a holiday weekend. Chris was so informative and gave us additional information and tips to keep the system running in better shape. We loved that he explained things to help prevent issues without being condescending. He seemed very knowledgeable and professional. I highly recommend this company for your AC needs.
Diane Harrison McLean
01/25/2022
Located in Plano
01/25/2022
Located in Plano
Our unit stopped working during one of the hottest time over a holiday weekend. We called Trotter Air and they promptly returned our call and scheduled a service call. They were able to add the refrigerant due to a slow leak and provide cool air for immediate relief. We knew it was only a matter of time before we were calling them back again, so we decided to replace the aged unit. We compared their bid with others and reviewed comments about their service level. They were on time and replaced the unit within a few hours returning the next day to show us how to use/set the new thermostat. We experienced an issue with the unit not cooling to the temperature expected after setting a timed schedule. All we had to do was call and they were back at the house the same day. They reviewed the readings throughout the house and determined it must be a faulty new thermostat and replaced it. They did not stop until they determined the issue. Their attention to detail and customer service was truly awesome. I would recommend Trotter Air Services without hesitation.
Service: System Install
Alec Bowers
11/12/2019
11/12/2019
We have had the pleasure of working with Trotter Air Services for a couple of years now.
Chris Trotter is an absolute professional and a true gentleman. I truly appreciate his conduct and knowledge of his craft. Chris has always answered my questions (which I am sure are the most common of questions he answers on a daily basis) with patience and in depth, above and beyond any expectations. Every time Chris has checked our HVAC, he is quick, reassuring and responsive, and I am astounded by his customer service.
I am forgetting plenty of other aspects I should point out for this review, but I know I would be hard-pressed to find a better company. I only wish I could recommend Trotter Air Services (and specifically Chris Trotter) more and give more in return to the way they have treated us over the past two years.
Before we starting working with Trotter, another HVAC service company was trying to push a new HVAC system on us when our heat system was experiencing a malfunction from the heat exchange. Thankfully, we had the good fortunate of contacting Don Trotter to who was available to take another look at the repair. Oddly enough, the malfunction was caused by the same other service company when they performed their routine maintenance service in the summer. Don Trotter was able to easily resolve the issue, and we have not had a problem since Trotter has been servicing our home.
Overall, we feel fortunate to have found Trotter Air Services and plan to keep working with them in the long term. Highly recommended.
Charles Hanes
09/21/2019
Located in Plano
09/21/2019
Located in Plano
I have never had a nicer, more professional service in my life. They are honest, efficient, helpful and take the time to explain things to you. Both Sean and Chris are amazing and I cannot recommend them more highly. The absolute best! They will always be my air/heat service provider.
Service: Preventive Maintenance
Nancy Donovan
03/21/2019
Located in Allen
03/21/2019
Located in Allen
Great reliable service!
I started with Trotter Air 8 or 9 years ago when i needed a new system. Installed timely at a great price and now maintain it tor me. I have had zero issues. Maintenance calls are handled like clockwork-thorough and informative. They provide a no worries service.
Service: Preventive Maintenance
Marti Lee
12/27/2018
Located in Plano
12/27/2018
Located in Plano
Best customer service EVER!!
I have been utilizing repair/maintenance services for my home for well over 25 years and Trotter Air is by far the most satisfying I have ever experienced. It is a family owned company, and three generations have been directly involved in servicing my HVAC system. A few months ago Trotter Air replaced my entire system, which was of course a major expense for me. We talked at length about the various options before I made my decision and they were honest and upfront about the various options. I can’t say enough good words about this company. If you have any issues they are on the spot quickly to fix it. The nicest, kindest people I have had the pleasure to work with. Treat you like family.
Marti Lee
12/27/2018
Located in Plano
12/27/2018
Located in Plano
If I could click on 10 stars I would! A few years ago I was looking for a new HVAC company and after a lot of research, Trotter Air kept coming up in the reviews as being the most honest and reputable company in the city. So began a relationship that confirmed all those positive reviews. In my 25+ years of dealing with service companies for my home, Trotter Air has been the most pleasurable experience I have ever had. The 3 generations at Trotter - Don, Sean and Chris - are top-notch, honest, nice, caring, treat you like family. This year it was time to replace my HVAC system. This was obviously going to be a big decision for me, and Don and Sean spent a great deal of time explaining the levels of each system so I could make an educated decision. It was a day long installation and Sean made sure to come by to check on the process. The next day, Sean came back to explain fully how the control panel operates, and checked back again a day or two later to make sure the system was working well. On a very cold Saturday morning, the control panel needed to be restarted (it works like a computer and I'm technically challenged!), and Don was at my house within 30 minutes. The excellent service these men provide is above and beyond. My heartfelt thanks go out to Don, Sean and Chris! They have a faithful customer for life!
Service: System Install
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