Referrals
To Sean and Don,
Just a note to say Thank You for your generosity. It blew me away. That was a wonderful retirement gift. Thank you so much. Love,
- Edna Kocsis
Dear Don and Sean, I just wanted to give you both a "thank you" for addressing the repairs on my HVAC system in such a prompt manner. It's always nice to see and visit with you both but it is too bad it has to come with the price of a repair. As always I will continue to reference you to others as the need arises. Thank you again for your help.
Sincerely,
- Jeff Harrison
Dear Don and Sean,
Thank you for the wonderful air conditioning service that you and your company provided. It is evident that you value your customers by your prompt and friendly service.
Best Wishes
- Heather and Terry Shelton
Dear Don and Sean,
Your installation crew were so nice. They replaced our throw away filter with the Perfect Air Purifier and we are very satisfied with the installation and results. We noticed cleaner, breathable air almost immediately. Great people to do business with!!!!SATISFIED CUSTOMER SINCE 1973!!!
Thank You,
- Mr. & Mrs. Ed Tatge
Don Trotter Heating & Air
Dear Don and Sean,
I wanted to write and tell you how very pleased I and my family are with our new Bryant air conditioning system and what a fantastic experience it was buying from you. As you know, our house had its share of heating and cooling challenges-large game room, two story foyer, family room, 3 systems, etc. And like most Plano homes built in the early to mid 1990,s, built with an eye towards speed and profit rather than sound engineering. I am happy to report you and your crew corrected all of the heating and cooling problems in our house. We went through a careful competitive analysis in selecting a manufacturer and a vendor. We looked at all of the major HVAC manufacturers - Trane, Carrier, Bryant, Amana, Lennox, Rheem, and York. After narrowing the field, w priced several and then worked to get an "apples to apples" comparison (more on pricing below). We picked those with a long history in business, good reviews or ratings if available, and endorsements by manufacturers and industry associations. Some were easy to discard (like the guy who sat in his truck because it was raining and faxed us a quote the next day). After about three weeks of salespeople visiting, interviews and quotes, we narrowed it to a couple of service companies and manufacturers, and as you know, ultimately selected Trotter to do the work.
The experience was simply outstanding, from your working with us on the problems, to meeting with us before the installers arrived to explain the timing and work process. I was particularly impresses with the efficiency of your crew and your process. Everyone showed on time as committed with EVERYTHING in the truck to do the work. The crew was friendly, polite, and knowledgeable. And you did it right: previously the attic was cluttered and the units poorly arranged with inadequate ductwork in several areas. You took the time to install everything correctly and neatly and have been more than generous returning to make little tweaks to balance room temperatures, etc. I cannot imagine a better experience with an HVAC company.
Finally, a word about price. As we discussed, Trotter was the most expensive quote we got initially. And, the industry doesn't make it easy to get a true "apples to apples" comparison - confusing part numbers, efficiency ratings, rebates, inadequate literature, etc. but knowing a bit about financial analysis, we kept asking question and refining quotations and adding items to others' quotes to bring them up to the complete system Trotter had proposed. It was odd, even though we repeatedly told other vendors we wanted a premium, high-efficiency system because we planned to stay in the house for years, it was very difficult to get them to quote "the good stuff". Bottom-line: after we got the same systems proposed, even across different manufacturers, Trotters price was very competitive with the others. Couple that with the quality of work you delivered and there is no question that selecting a Bryant system from Trotter was far and away the best value of money.
Don, it is rare in this day and age that any vendor delivers such a completely satisfactory experience as we have had with your company. With the 10 year parts and labor warranty we purchased with the systems, I'm looking forward to a decade without having to think about heating or cooling. Thank you and please share our thanks with your crew for their hard work.
Best regards,
- John F. Terry
Dear Don and Sean,
THANK YOU SO MUCH for coming to our rescue this Saturday! We appreciate the effort you made to squeeze our emergency AC installation into your busy schedule. Your business always treats us like family, I feel as if we have relatives in the AC business. ☺
Thank You Again and Again,
We are truly grateful,
- Carol Tryon and family