privacy_tip
Your Privacy Matters
Privacy Policy
Trotter Air Services, LLC values the privacy of every customer and visitor. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or use our heating, cooling, and indoor air quality services in Plano, TX and the Greater Dallas area.
Effective Date: February 27, 2026
Information We Collect
We may collect the following types of personal information when you visit our website, request a quote, schedule service, or contact us:
- Contact Information - Your name, email address, phone number, and mailing address
- Service Information - Details about your HVAC system, service history, property address, and equipment preferences
- Website Usage Data - IP address, browser type, pages visited, time spent on site, and referring URLs
- Communication Records - Messages, emails, and phone call records related to service inquiries or appointments
- Payment Information - Billing details processed securely through our payment providers (we do not store credit card numbers on our servers)
How We Use Your Information
Trotter Air Services uses the information we collect to provide and improve our heating, cooling, and indoor air quality services. Specifically, we use your information to:
- Schedule and perform HVAC installation, repair, and maintenance services
- Respond to your inquiries, requests, and service questions
- Send appointment confirmations, service reminders, and follow-up communications
- Process payments and maintain accurate billing records
- Improve our website, services, and customer experience
- Comply with legal obligations and protect against fraudulent activity
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Protect Your Information
We take the security of your personal information seriously. Trotter Air Services implements reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of customer records with restricted access
- Regular review and updating of our security practices
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your personal information as well.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us understand how visitors use our site.
We use the following types of cookies:
- Essential Cookies - Required for the website to function properly, such as session management and security features
- Analytics Cookies - Help us understand how visitors interact with our website so we can improve performance and content
- Functional Cookies - Remember your preferences and settings to provide a personalized experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Third-Party Services
Our website integrates with the following third-party services to improve functionality and user experience:
- Google reCAPTCHA - Used on our contact and scheduling forms to prevent spam and abuse. reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
- Elfsight - Used to display customer reviews and social proof widgets on our website. Elfsight may collect anonymous usage data in accordance with their privacy policy.
- Google Analytics - Used to collect anonymous data about website traffic, visitor behavior, and site performance. Google Analytics uses cookies and is subject to Google's privacy practices.
These third-party services operate under their own privacy policies. We encourage you to review their respective policies for more information about how they handle data.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access - You may request a copy of the personal information we hold about you
- Correction - You may request that we correct any inaccurate or incomplete information
- Deletion - You may request that we delete your personal information, subject to certain legal exceptions
- Opt-Out - You may opt out of receiving marketing communications from us at any time by contacting us directly
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
Trotter Air Services reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Trotter Air Services, LLC
1111 Jupiter Road, Suite 201-C
Plano, TX 75074
Phone: 972-424-9233
Email: [email protected]
