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Terms of Service
Terms and Conditions
Welcome to the website of Trotter Air Services, LLC. These Terms and Conditions govern your use of our website and the heating, cooling, and indoor air quality services we provide throughout Plano, TX and the Greater Dallas area. By accessing our website or using our services, you agree to be bound by these terms.
Effective Date: February 27, 2026
Acceptance of Terms
By accessing or using the Trotter Air Services website or engaging our HVAC services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These terms apply to all visitors, customers, and others who access or use our website and services.
Services Description
Trotter Air Services, LLC is a family-owned and operated HVAC company serving Plano, TX and the Greater Dallas area since 1970. We provide residential and commercial heating, cooling, and indoor air quality services, including but not limited to:
- Air conditioning installation, repair, and maintenance
- Heating system installation, repair, and maintenance (furnaces, heat pumps)
- Mini-split system services
- Indoor air quality solutions (air filtration, UV lights, humidification, insulation)
- Emergency HVAC service and system diagnostics
Service availability may vary by location and season. We reserve the right to modify our service offerings at any time.
Service Appointments and Scheduling
When you schedule a service appointment with Trotter Air Services, you agree to the following:
- You will provide accurate contact information and property details
- An authorized adult (18 years or older) will be present at the service location during the scheduled appointment
- You will provide safe and reasonable access to the HVAC equipment requiring service
- Cancellations or rescheduling should be communicated at least 24 hours in advance when possible
We strive to arrive within scheduled time windows. However, service times may vary due to the complexity of prior appointments, weather, or unforeseen circumstances.
Pricing and Payment
Our pricing is based on the specific services requested, equipment required, and the scope of work involved. You agree to the following payment terms:
- A detailed estimate will be provided before any work begins, and your approval is required before we proceed
- Payment is due upon completion of services unless other arrangements have been made in writing
- We accept major credit cards, checks, and cash; financing options are available for qualifying customers
- Prices are subject to change and may vary based on equipment availability, market conditions, and scope of work
Additional charges may apply for after-hours, weekend, or holiday service calls. Any additional work beyond the original estimate will be discussed and approved by you before proceeding.
Warranties and Guarantees
Trotter Air Services stands behind the quality of our work. Warranty terms vary by service and product:
- Manufacturer Warranties - Equipment we install comes with manufacturer warranties as specified by the product manufacturer. Warranty terms, duration, and conditions vary by brand and product line.
- Labor Warranties - We provide labor warranties on our installation and repair work. Specific terms are outlined in your service agreement or invoice.
- Satisfaction Guarantee - We are committed to your complete satisfaction. If you are not satisfied with our work, contact us and we will make it right.
Warranties may be void if equipment is tampered with, improperly maintained, or serviced by unauthorized personnel. Regular maintenance is recommended to preserve warranty coverage.
Limitation of Liability
To the fullest extent permitted by applicable law, Trotter Air Services, LLC, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or your use of our website.
Our total liability for any claim arising out of or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based.
Nothing in these terms shall limit liability for damages caused by willful misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable Texas law.
Intellectual Property
All content on the Trotter Air Services website - including text, images, graphics, logos, icons, and software - is the property of Trotter Air Services, LLC or its content suppliers and is protected by United States copyright and trademark laws.
You may not reproduce, distribute, modify, display, or otherwise use any content from our website without our prior written consent. The Trotter Air Services name, logo, and all related marks are trademarks of Trotter Air Services, LLC.
Website Use
When using our website, you agree not to:
- Use the website for any unlawful purpose or in violation of any applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the website, server, or connected systems
- Transmit any viruses, malware, or other harmful code through the website
- Submit false, misleading, or fraudulent information through our contact or scheduling forms
- Scrape, crawl, or use automated means to access or collect content from the website without permission
We reserve the right to restrict or terminate access to our website for any user who violates these terms.
Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our website or services, you consent to the practices described in our Privacy Policy.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from or related to these terms or our services shall be resolved in the state or federal courts located in Collin County, Texas.
You agree to submit to the personal jurisdiction of such courts and waive any objection to the convenience of such forums.
Changes to Terms
Trotter Air Services reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to our website. Your continued use of our website or services after any changes indicates your acceptance of the updated terms.
We encourage you to review these terms periodically. The "Effective Date" at the top of this page indicates when these terms were last updated.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Trotter Air Services, LLC
1111 Jupiter Road, Suite 201-C
Plano, TX 75074
Phone: 972-424-9233
Email: [email protected]
