Contact Us

Our experienced team can help.

Contact UsCall Now

Reviews

Reviews

At Trotter Air Services, LLC we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

Read what other customers have said about us.

Log in with your account to review at these sites:

Log in with your Facebook account to review at these sites:

Feeling social?

All trademarks or brands on this page are registered by their respective owner and are not affiliated with our company, nor do they endorse or sponsor our products or services.

Reviews of Trotter Air Services, LLC

4.98

(Based on 100 rated reviews)

11-Sep-2025

Product or service reviewed: System Install

Trotter Air Service was responsive and very thorough when we needed a new system. They took the time to explain what was needed and why, and answered all of our questions throughout the process. On installation day, the owners were onsite to make sure everything went smoothly and that we were taken care of. This is a wonderful family business with excellent customer service. I highly recommend themSean and Chris were fantastic!

Kristen C
Allen, TX

01-Apr-2025

Product or service reviewed: System Install

Technician: chris.trotter25@yahoo.com

J. Kincaid
Garland, TX

07-Aug-2024

Product or service reviewed: System Install

Technician: chris.trotter25@yahoo.com

Sean, Chris, Alex, Juan, and Jose did a great job replacing 3 of the 4 systems in the house. Our house has been remodeled and expanded 4 times and the HVAC systems were a hodgepodge. They installed the systems, added new returns, rerouted ducts, added attic walkway flooring and made the overall systems much more user friendly. Thank you.

Kevin Gaskey
Plano, TX

27-Apr-2024

Product or service reviewed: System Install

Technician: info@trotterair.com

I've used Trotter Air for many years and they are a wonderful family business to work with. They are trustworthy and don't try to oversell you like some of the big boy services (one of them we switched from). For example - our previous service said we needed to replace our AC and furnace. I got a second opinion from Trotter Air. That unit ran for another 6 years with maintenance and care from Trotter Air. The unit eventually gave out (at 20 years old) after the Texas Freeze and Trotter Air replaced it with a much better unit. This business is great and a welcome relief because I know I'm getting the truth about what is happening with my units.

Paul Heisel
Frisco, TX

14-Sep-2023

Product or service reviewed: Preventive Maintenance

Technician: wahawkey@gmail.com

Very reliable and efficient!

Scott
Allen, TX

05-Jun-2023

Product or service reviewed: Preventive Maintenance

Technician: chris.trotter25@yahoo.com

I was introduced to Trotter air services in the fall when they came out to do maintenance on my AC system. Chris and Sean were both very personable and walked me through some of the issues with my system. I had to call them again regarding a minor issue, and they came out during their busy season within a day. I greatly appreciate the response and genuine concern to make sure that my system works properly as the Texas oven turns on. Thank you Chris and Sean. Bob Vesely.

Bob vesely
McKinney, TX

31-Mar-2023

Product or service reviewed: System Install

Technician: info@trotterair.com

Trotter continues to provide unparalleled service. I've used them for maintenance on existing systems and installation on new systems at multiple houses. The service levels are exceptional and they take the time to educate and inform, while providing expert guidance. It's a relief to deal with folks you can trust to treat you fairly and do the job correctly. I'm a huge fan and refer Trotter every chance I get.

David Ferguson
FRISCO, TX

17-Mar-2023

Technician: chris.trotter25@yahoo.com

They were very thorough. Chris and Sean made sure we understood what was happening. They were not pushy salespeople. Their workers were very uninvasive.

Michele Stamm
Richardson, TX

25-Jan-2022

Product or service reviewed: System Install

Technician: info@trotterair.com

Our unit stopped working during one of the hottest time over a holiday weekend. We called Trotter Air and they promptly returned our call and scheduled a service call. They were able to add the refrigerant due to a slow leak and provide cool air for immediate relief. We knew it was only a matter of time before we were calling them back again, so we decided to replace the aged unit. We compared their bid with others and reviewed comments about their service level. They were on time and replaced the unit within a few hours returning the next day to show us how to use/set the new thermostat. We experienced an issue with the unit not cooling to the temperature expected after setting a timed schedule. All we had to do was call and they were back at the house the same day. They reviewed the readings throughout the house and determined it must be a faulty new thermostat and replaced it. They did not stop until they determined the issue. Their attention to detail and customer service was truly awesome. I would recommend Trotter Air Services without hesitation.

Diane Harrison McLean
Plano, TX

21-Sep-2019

Product or service reviewed: Preventive Maintenance

Technician: chris.trotter25@yahoo.com

I have never had a nicer, more professional service in my life. They are honest, efficient, helpful and take the time to explain things to you. Both Sean and Chris are amazing and I cannot recommend them more highly. The absolute best! They will always be my air/heat service provider.

charles hanes
Plano, TX

30-May-2019

Technician: chris.trotter25@yahoo.com

Billy Allen
Plano, TX

21-Mar-2019

Product or service reviewed: Preventive Maintenance

Technician: chris.trotter25@yahoo.com

I started with Trotter Air 8 or 9 years ago when i needed a new system. Installed timely at a great price and now maintain it tor me. I have had zero issues. Maintenance calls are handled like clockwork-thorough and informative. They provide a no worries service.

Nancy Donovan
Allen, TX

27-Dec-2018

Product or service reviewed: New Bryant HVAC system

If I could click on 10 stars I would! A few years ago I was looking for a new HVAC company and after a lot of research, Trotter Air kept coming up in the reviews as being the most honest and reputable company in the city. So began a relationship that confirmed all those positive reviews. In my 25+ years of dealing with service companies for my home, Trotter Air has been the most pleasurable experience I have ever had. The 3 generations at Trotter - Don, Sean and Chris - are top-notch, honest, nice, caring, treat you like family. This year it was time to replace my HVAC system. This was obviously going to be a big decision for me, and Don and Sean spent a great deal of time explaining the levels of each system so I could make an educated decision. It was a day long installation and Sean made sure to come by to check on the process. The next day, Sean came back to explain fully how the control panel operates, and checked back again a day or two later to make sure the system was working well. On a very cold Saturday morning, the control panel needed to be restarted (it works like a computer and I'm technically challenged!), and Don was at my house within 30 minutes. The excellent service these men provide is above and beyond. My heartfelt thanks go out to Don, Sean and Chris! They have a faithful customer for life!

Marti Lee
Plano, TX

27-Dec-2018

Technician: info@trotterair.com

I have been utilizing repair/maintenance services for my home for well over 25 years and Trotter Air is by far the most satisfying I have ever experienced. It is a family owned company, and three generations have been directly involved in servicing my HVAC system. A few months ago Trotter Air replaced my entire system, which was of course a major expense for me. We talked at length about the various options before I made my decision and they were honest and upfront about the various options. I cant say enough good words about this company. If you have any issues they are on the spot quickly to fix it. The nicest, kindest people I have had the pleasure to work with. Treat you like family.

Marti Lee
Plano, TX

30-Oct-2018

Product or service reviewed: AC unit

Family owned business you can trust. 0% financing, great service, good people.

Luke C
Plano, TX

30-Oct-2018

Product or service reviewed: Repair

Technician: chris.trotter25@yahoo.com

Always respectful and informative

Marc Berliner
Allen, TX

25-Oct-2018

Technician: chris.trotter25@yahoo.com

Chris always does a great job. He has helpful suggestions and shares his observations. He is always friendly and very professional. Always good to see Chris.

Al Davis
Plano, TX

10-Sep-2018

Product or service reviewed: HVAC service

We recently purchased a home and Sean made time for an HVAC check-up despite it being the peak season for his emergency calls. He did a thorough check of our entire system and home, made some adjustments, provided some maintenance and offered advice. His explanations were clear and made sense. We will be loyal customers for Trotter as long as we are in the area.

David Ferguson
Parker, TX

12-Jul-2018

Technician: info@trotterair.com

Thumbs up for great customer service!

Greg McKeefer
Plano, TX

26-Jun-2018

Technician: chris.trotter25@yahoo.com

This company services are excellent, very professional and well educated, everyone was fantastic!

Eloisa Lee
Allen, TX

07-Jun-2018

Technician: chris.trotter25@yahoo.com

No issues, 100% satisfied

Aaron Meador
McKinney, TX

19-May-2018

Technician: chris.trotter25@yahoo.com

Never had such an amazing experience. Chris was absolutely amazing, patient and informative.

Naz Habibi
Allen, TX

25-Apr-2018

Technician: chris.trotter25@yahoo.com

Great service!!

Alyssa Holliman
Murphy, TX

21-Apr-2018

Technician: chris.trotter25@yahoo.com

Best

Ray Howard
Plano, TX

16-Apr-2018

Technician: chris.trotter25@yahoo.com

Simply the best in service, knowledge and honesty. Completely trustworthy.

Bob Hart
Highland Village, TX

12-Apr-2018

Technician: info@trotterair.com

Installed new Bryant A/C and evaporator coil. Identifed issue with duct system that was installed by the builder. Sean Trotter proposed a solution and implemented it without delay.

Dan James
Richardson, TX

06-Apr-2018

Technician: chris.trotter25@yahoo.com

Weve got an older model Bryant, and it had been giving us trouble lately. I called Trotter Air, and the same day Chris came out and figured out the problem, explained the problem and the fix in lamens terms (which was great for me), and fixed the problem. He ran several tests before leaving to make sure the system was running perfectly, and said to call if there are any other problems. Weve had Trotter Air fix our air conditioner twice now, and both times they came right out, were extremely polite & professional, and gave us a great price. I would recommend Trotter Air to everyone. Thank you, Chris for doing such a great job! Youre the best!!

Beth Dewese
Plano, TX

30-Mar-2018

Technician: info@trotterair.com

Thanks for such quick service!

Jenny Tucker
McKinney, TX

23-Mar-2018

Technician: chris.trotter25@yahoo.com

Excellent service

Teresa Copp
Frisco, TX

23-Mar-2018

Technician: chris.trotter25@yahoo.com

Very attentive to detail

Heather McCullough
Lucas, TX

19-Mar-2018

Technician: chris.trotter25@yahoo.com

We have used Trotter Air service for years. They are number 1 in customer service and knowledge.

Marianne Goodman
Frisco, TX

30-Nov-2017

Technician: info@trotterair.com

Reliable service

Diana Whitehurst
Prosper, TX

23-Nov-2017

Technician: chris.trotter25@yahoo.com

Great service!

Rick Yeatts
Dallas, TX

22-Nov-2017

Technician: chris.trotter25@yahoo.com

He always does a thorough check and offers useful advice about using and maintaining our system. He is very friendly and eager to help out. He speaks well and is easy to understand.

Jim Brown
Dallas, TX

15-Nov-2017

Technician: chris.trotter25@yahoo.com

Have done business with Trotter Air Services since 1978 and find they to be reliable. If it ain't broke they don't fix it, in other words they don't do work that does not need to be done.

Jim Allmen
Plano, TX

10-Nov-2017

Technician: chris.trotter25@yahoo.com

Dependable friendly service

Becky Drury
Plano, TX

26-Oct-2017

Technician: info@trotterair.com

Always great service.

Ken Simon
Plano, TX

20-Oct-2017

Technician: info@trotterair.com

Great service.

John Mancini
Dallas, TX

14-Oct-2017

Technician: chris.trotter25@yahoo.com

Excellent service

Tom Read
Carrollton, TX

05-Oct-2017

Technician: chris.trotter25@yahoo.com

Terrific service...as always!

Jeff Harrison
Carrollton, TX

05-Oct-2017

Technician: chris.trotter25@yahoo.com

G=have been with Trotter Air Services for close to 20 years and they are by far the best vendor I have ever had. Very professional and knowledgeable.

Tom Read
Carrollton, TX

31-Aug-2017

Technician: info@trotterair.com

Answered all my question, service was quick and flawless.

Dill Codianne
Allen, TX

10-Aug-2017

Technician: info@trotterair.com

The Trotter Family have been servicing my HVAC units for 2+ years. Quality products, great customer service, dependable and fast. I highly recommend!

Cindy Holt
Plano, TX

01-Aug-2017

Technician: chris.trotter25@yahoo.com

Everyone at Trotter Air Services are exceptional! If you want first class service from a company that goes above and beyond to repair and educate the homeowner this is who to call! I cannot say enough great things about Don, Sean or Chris or anyone at Trotter! My family and I have used their services for 30+ years and they run their business with true integrity and trust!

Leslie Owens
Allen, TX

27-Jul-2017

Technician: info@trotterair.com

I found the individuals at Trotter Air extremely knowledgeable and friendly. Sean took time to show and explain to me all about the products that I was inquiring about. I had done a lot of research in advance. I knew what my needs were. And after discussing them to him, I realized that there was so much more that I had not considered. They were things that helped to reinforce my decisions. I am extremely pleased with the AC system they installed for me. After making the decision to puirchase the AC system, there were no worries, no delays, no tensions, no surprises, no disappointments, etc. Hopefully you're getting my impressions of this buisness. And yes I did purchase an additional item that I had not considered, being unaware of it. I believe most will consider it when discussing AC filter ratings and in home effectiveness. I paired it with the filter rating that I am confortable with for both health and technical reasons. Trotter Air can explain. Google 'REME HALO' and watch a few videos. Decide for yourself.

Charles Boyce
Plano, TX

19-Jul-2017

Technician: info@trotterair.com

We have used Trotter Air Conditioning for over 20 years and have always been prompt, courteous and efficient.

Cathy Williams
Plano, TX

19-Jul-2017

Technician: info@trotterair.com

Sean and Chris came out 3 times and every time they were professional, efficient and thorough with their work

Adam Wells
Frisco, TX

15-Jul-2017

Technician: chris.trotter25@yahoo.com

Nies

Danielle Nies
Plano, TX

12-Jul-2017

Technician: info@trotterair.com

Sean and Chris responded to our call same day. Sean provided an honest assessment of the problem and thoroughly explained the pros and cons of each possible solution. After weighing our options, we decided to install a new system - installed within two days of the initial service call. Extremely happy with the entire process and highly recommend.

Brian Neu
McKinney, TX

08-Jul-2017

Technician: info@trotterair.com

Always excellent service

Carla Fulton
Dallas, TX

05-Jul-2017

Technician: info@trotterair.com

Our ancient (33 year old) AC system was original to the house finally quit cooling, right before we went on vacation. We were able get everything scheduled, while out of town and installed the first work day we got back. The more efficient system is easily able to cool our house 10 degrees lower than our previous AC unit.

Scott Boddicker
Plano, TX

27-Jun-2017

Technician: info@trotterair.com

The crew arrived on time and worked constantly until the job was finished. They put mats down to keep the floor clean. When they finished, they cleaned up any mess made. The work was done efficiently. I was very satisfied with the installation.

Don Griffitts
Garland, TX

23-Jun-2017

Technician: chris.trotter25@yahoo.com

Very friendly

Dawn Bird
Dallas, TX

23-Jun-2017

Technician: chris.trotter25@yahoo.com

Speedy service excellent attitude and great communication. As always a job well done!

Gayle
Plano, TX

22-Jun-2017

Technician: info@trotterair.com

Excellent customer service, courteous, explains every step, owner checked on job throughout the day and followed up the next day. Can't say enough about this Company.

Nisi Jones
McKinney, TX

21-Jun-2017

Technician: info@trotterair.com

Excellent experience with helpful people and great products.

Michael
Richardson, TX

14-Jun-2017

Technician: chris.trotter25@yahoo.com

Great Service. On time, Quick and efficient!

Frank Ferrara
Murphy, TX

13-Jun-2017

Technician: chris.trotter25@yahoo.com

Don Trotter Annual Contract

David Sanders
Plano, TX

13-Jun-2017

Technician: info@trotterair.com

Excellent customer service. Very honest about what we needed.

Camille Emory
Richardson, TX

13-Jun-2017

Technician: info@trotterair.com

We have used Trotter Air Services for 14 years and have had a wonderful experience each time! We would highly recommend to anyone needing that type of service!!

Jessica Mcgrath
Frisco, TX

10-Jun-2017

Technician: info@trotterair.com

From start to finish, great service

Jason Raine
Plano, TX

10-Jun-2017

Technician: chris.trotter25@yahoo.com

Great service

David Fiegelman
Garland, TX

07-Jun-2017

Technician: info@trotterair.com

Have relied on Trotter Air for many years for home and rental properties as well as office condo. Consistent outstanding service through all seasons.

Tim Brannansn
Dallas, TX

06-Jun-2017

Technician: chris.trotter25@yahoo.com

Fully Satisfied

Mr O'Dwyer
Plano, TX

02-Jun-2017

Technician: info@trotterair.com

Trotter Air Services replaced both of our systems in the summer of 2015, and have been our service Company of choice for years. We can always count on amazing service, friendly technicians, and that we can trust them to steer us in the right direction. I would highly recommend them to anyone in need of home comfort services.

Chris Fairfield
Frisco, TX

01-Jun-2017

Technician: info@trotterair.com

Don Trotter has been our (only) Service provider for our house since he installed the original unit back in 1979 when the house was built. He and Shaun have always been very good, dependable, and really customer focussed plus they are a joy to visit with as well!

Jerry muscha
Richardson, TX

01-Jun-2017

Technician: info@trotterair.com

Great service

Rick Mikel
Frisco, TX

19-May-2017

Technician: info@trotterair.com

Installers were friendly and efficient and took great care not to do damage to interior of my home.

Dan James
Richardson, TX

19-May-2017

Technician: chris.trotter25@yahoo.com

Great Service; professional & courteous

Keith Horniman
Plano, TX

19-May-2017

Technician: chris.trotter25@yahoo.com

Chris was professional, polite & thorough. I've been a satisfied customer for 4 years & plan to use Trotter Air Services for life!

Laura Taggart
Plano, TX

18-May-2017

Technician: chris.trotter25@yahoo.com

Chris was professional & expedite with service

Frank Yanez
Dallas, TX

11-May-2017

Technician: chris.trotter25@yahoo.com

Always friendly and efficient. An excellent value for the money. Would highly recommend to anyone needing product or service.

Susan Woodhull
Plano, TX

10-May-2017

Technician: chris.trotter25@yahoo.com

Dependable, honest, courteous, great people

Glenda Sims
Plano, TX

10-May-2017

Technician: chris.trotter25@yahoo.com

Excellent. Complete thorough inspection.

Lester Genden
Plano, TX

10-May-2017

Technician: chris.trotter25@yahoo.com

Very pleased, and understand my thermostat better. I know I got a tutorial first time around but this helped out. Also appreciate vent adjustment.

Kathleen Savage
Plano, TX

09-May-2017

Technician: chris.trotter25@yahoo.com

Best in the business!

Bob Burdeaux
Plano, TX

09-May-2017

Technician: chris.trotter25@yahoo.com

Chris is the 3rd generation of Trotter's we've done business with. This company gives stellar service. Like his father and grandfather have always done, Chris listened to my questions during the visit and helped to resolved the issues I raised. I give the Trotters my business because of their honesty, integrity and professionalism. Thanks, guys!!

Bonnie Barlow
Plano, TX

09-May-2017

Technician: chris.trotter25@yahoo.com

Always receive outstanding service

Phil Leibowitz
Plano, TX

05-May-2017

Technician: chris.trotter25@yahoo.com

Family run business that takes pride in giving excellent service. Three generations of great technicians.

Barb Taylor
Plano, TX

05-May-2017

Technician: info@trotterair.com

I wanted to give 4 stars on the pricing because of my personal sticker shock. But in all honesty, the price for unit replacement was right in line with the service. The people in the company are so awesome!

Lori Dutton
Garland, TX

04-May-2017

Technician: chris.trotter25@yahoo.com

Great company

Sandy Crook
Plano, TX

03-May-2017

Technician: info@trotterair.com

Great service as always. Above and beyond.

Tev Brannen
Plano, TX

02-May-2017

Technician: chris.trotter25@yahoo.com

Great, as always!

Mrs Johansen
Plano, TX

02-May-2017

Technician: chris.trotter25@yahoo.com

Wonderful people who really care about their customers. Just the best service I've experienced since moving to Plano in 1984.

Lisa Wells
Plano, TX

02-May-2017

Technician: chris.trotter25@yahoo.com

Chris is very friendly and does a great job of explaining things.

Mrs Murrell
Plano, TX

02-May-2017

Technician: info@trotterair.com

Came out immediately, isolated the problem and fixed it very quickly.

Leianne Bahe
Plano, TX

01-May-2017

Technician: chris.trotter25@yahoo.com

great

Claude Langston
Plano, TX

20-Nov-2015

Product or service reviewed: Two new high efficiency HVAC systems

With our current systems both being 19 years old we decided to replace them for piece of mind and to take advantage of energy savings. I combed through the internet, reading reviews on several different sites of several different heating and air companies and narrowed it down to what I considered, "the best of the best". Throughout the evaluation period, Sean proactively followed up asking and answering questions, the other companies...not so much. Don Trotter's stellar reputation earned my interest, but once the different quotes started rolling in, his son Sean, truly and respectfully earned my business. The day of the installation, both Don and Sean arrived to discuss the best way to correct some uneven temperature issues we were having. With a plan in place, the installation was completed on time and we couldn't be more happy with the results. The equipment and installation are beautiful, a true reflection of the pride in their workmanship. Fan for life!

Daniel Hall
McKinney, TX

10-Aug-2015

Product or service reviewed: AC repair/upgrade

Sunday, August 9, 2015, 106 degrees F outside, 74 degrees inside. Great Job! Thanks! -oPa

oPa Werth
Richardson, TX

15-Jul-2015

Product or service reviewed: New AC outside and inside units

Don and Sean have been great to work with both times. Upstairs went out one year and then the following year the downstairs. Don was wonderful to work with on the best plan from a 'best' performance with considerations to budget. Once a plan was established, Sean and Don and team were great at follow-up, communication and check ins. My mother has been using Don/Sean for many years and is equally as satisfied. Her recommendation meant a lot to me. Thanks Don/Sean!

Rick Rude
Allen, TX

05-May-2015

Product or service reviewed: Maintenance Contract

Before we even moved into our new home, the upstairs A/C unit quit cooling. The builder's HVAC supplier (who has horrible reviews on Yelp) came out and added refrigerant, not even looking for the cause of the problem. Several months after we moved in it quit cooling again. As before, they just added refrigerant and left. After this happened a third time, I called Don Trotter to check it out. Don immediately found the cause of the problem that the builder's HVAC company had missed.....a leaking cooling coil. I had the builder's HVAC supplier replace the coil since it was still under warranty. At the same time I signed a maintenance contract with Don Trotter and he will be doing all of my HVAC work going forward. Thanks Don.

John Pipe
McKinney, TX

09-Jul-2014

I give Trotter AC 6 stars!! My entire system had to be replaced. A 12 hours job and the whole crew was amazing. From tear down to install to clean up! Came back the following morning to set up and explain my new system to my husband and I. Huge job with big expectations and we were not disappointed!!

Amanda Mora
Lucas, Texas

04-Jul-2014

Trotter Air is simply the most customer-focused organization with which we have ever done business, not just in the world of heating and air conditioning, but in the realm of service providers of anything, anywhere. And the people at Trotter Air are not only responsive to customers, they anticipate customer needs. In addition, they're at the top of their craft; these guys are technically very, very good. We have enjoyed our 23-year relationship with Trotter Air and recommend them highly. Don and Jeannie Denzin

Don and Jeanne Denzin
Plano, Texas

16-Sep-2013

Don, Thank you so very much for the new Bryant system you installed in our home in August. After five years in our home (new construction), our builder-grade system (evaporator coil) decided to break. Just outside of our 5-year parts warranty, you were quick to tell us that a new system was probably the most prudent way to go. With our concern over the costs of a replacement system, we sought multiple opinions on our plight. Don Trotter was one of three bids we asked for when seeking the replacement system, and not only were you competitive on price, you were more knowledgable on your systems and the systems of your competitors, despite the brand. My wife and I are so thankful for your patience with us during this process and your willingness to spend time with us in our home and on the phone answering our questions. We found comfort knowing that you had our backs when it came to the more advertised competitors and their tactics. You answered my calls at all hours of the day and took the time I needed to talk through the options and debunk the "deals" we were being offered by some of the others. No one could argue with your experience and track record. At the end of the day, after five days without air and a displaced family, you helped us sleep better at night knowing we got a quality system. We are also excited about our new air filtration system and UV bulb, not to mention the energy efficiency we are expecting to achieve. Your team was also very efficient and clean and had us back in the 70's very quickly after we gave you the green light. There is no doubt that our instinct to call you first was the right one. Friendly service and now, an even more trusted name. Thankfully, we should only be seeing you twice a year going forward when you change our filter! Many thanks, The Worly Family

Trey & Jaime Worley
McKinney, Texas

Dear Don and Sean,

I would like to take this opportunity to thank you both for a job that was extremely well done. As you know, I have been researching HVAC manufacturers and local contractors for more than 2 years in anticipation of having to replace my aging and inefficient systems. In January, I decided that it was past time to replace my 12 year old builder grade units and released RFQ’s to various HVAC contractors around the DFW metroplex.

All told, I contacted 15 HVAC contractors that were highly recommended through various online services and through a contact group at work. The contractors ran the gambit from small neighborhood businesses to larger and not-so-local corporations. Each HVAC manufacturer that I considered was represented by at least 2, and usually 3, factory authorized dealers. I thought I did my homework.

Over a 2 month period, I visited with each and every one of the 15 HVAC contractors for anywhere from 30 minutes to more than 4 hours. Each contractor that I contacted received the same information and a fair chance to win my business. Sadly, several of the HVAC companies sent quick-talking salesman clearly accustomed to “wowing” unsuspecting customers. Over the past 2 months, I have seen it all and lost a little faith in the honesty of people and the companies they represent.

Fortunately, I contacted Don Trotter’s Heating and Air as recommended by a long-time friend and also by various recommendations over the years from the contact group at work. From the first time we interacted, you both treated me and my family with respect and were friendly, open and honest. You both got to know my entire family – by name - and asked each of them what they were most interested in for the new HVAC system. It’s rare that you find somebody you can do business with via phone conversations and meeting in person and items are settled on a hand shake – the old fashioned way. You both listened to our issues with our present system, our desires for a new system and offered tried and true solutions based on 40+ years experience and a genuine desire to do right by the customer.

Your quote was not the least expensive. However, the initial investment in a new HVAC system pales in comparison to the necessity of proper installation and service (maintenance and/or repair) – HVAC is only as good as the installation and the service that follows. In retrospect, the quote was very fair.

You and the installation crews showed up on time and worked until the job was completed. The job was completed in a timely fashion. Your crews were friendly, professional and took measures to keep the house clean and prevent damages. How they removed all the old equipment, installed the new equipment, ran all the ducting, got everything running and cleaned up after themselves in one day is beyond me. My thanks to your crew for a aesthetically pleasing and high quality install.

The customer service and follow-up that you both provide has been exemplary. I opted for the extended warrantees and also the yearly maintenance agreements as I preferred a long-term partnership rather than saving a few dollars in the short term. In the end, I am a proud owner of two top-of-the-line Bryant Evolution systems. Since the install, I marvel at how a properly designed and installed HVAC system can provide expert heat, AC and humidity control. For the first time since we’ve been in our house, we are comfortable. The energy savings and the quietness of the systems are just the icing on the cake.

Don, there is a good reason that you’ve been in business since 1970. As of today, I join the ranks of extremely satisfied Don Trotter’s customers and look forward to recommending you, your son and your company to my friends, family, neighbors and associates at work.

Thank you and Best Regards,

The Loy family.

To Sean and Don,

Just a note to say Thank You for your generosity. It blew me away. That was a wonderful retirement gift. Thank you so much. Love,

Edna Kocsis

Dear Don and Sean, I just wanted to give you both a 'thank you' for addressing the repairs on my HVAC system in such a prompt manner. It's always nice to see and visit with you both but it is too bad it has to come with the price of a repair. As always I will continue to reference you to others as the need arises. Thank you again for your help.

Sincerely,

Jeff Harrison

Dear Don and Sean,

Thank you for the wonderful air conditioning service that you and your company provided. It is evident that you value your customers by your prompt and friendly service.

Best Wishes

Heather and Terry Shelton

Dear Don and Sean,

Your installation crew were so nice. They replaced our throw away filter with the Perfect Air Purifier and we are very satisfied with the installation and results. We noticed cleaner, breathable air almost immediately. Great people to do business with!!!! SATISFIED CUSTOMER SINCE 1973!!!

Thank You,

Mr. & Mrs. Ed Tatge

Don Trotter Heating & Air

Dear Don and Sean,

I wanted to write and tell you how very pleased I and my family are with our new Bryant air conditioning system and what a fantastic experience it was buying from you. As you know, our house had its share of heating and cooling challenges-large game room, two story foyer, family room, 3 systems, etc. And like most Plano homes built in the early to mid 1990,s, built with an eye towards speed and profit rather than sound engineering. I am happy to report you and your crew corrected all of the heating and cooling problems in our house. We went through a careful competitive analysis in selecting a manufacturer and a vendor. We looked at all of the major HVAC manufacturers - Trane, Carrier, Bryant, Amana, Lennox, Rheem, and York. After narrowing the field, w priced several and then worked to get an 'apples to apples' comparison (more on pricing below). We picked those with a long history in business, good reviews or ratings if available, and endorsements by manufacturers and industry associations. Some were easy to discard (like the guy who sat in his truck because it was raining and faxed us a quote the next day). After about three weeks of salespeople visiting, interviews and quotes, we narrowed it to a couple of service companies and manufacturers, and as you know, ultimately selected Trotter to do the work.

The experience was simply outstanding, from your working with us on the problems, to meeting with us before the installers arrived to explain the timing and work process. I was particularly impresses with the efficiency of your crew and your process. Everyone showed on time as committed with EVERYTHING in the truck to do the work. The crew was friendly, polite, and knowledgeable. And you did it right: previously the attic was cluttered and the units poorly arranged with inadequate ductwork in several areas. You took the time to install everything correctly and neatly and have been more than generous returning to make little tweaks to balance room temperatures, etc. I cannot imagine a better experience with an HVAC company.

Finally, a word about price. As we discussed, Trotter was the most expensive quote we got initially. And, the industry doesn't make it easy to get a true 'apples to apples' comparison - confusing part numbers, efficiency ratings, rebates, inadequate literature, etc. but knowing a bit about financial analysis, we kept asking question and refining quotations and adding items to others' quotes to bring them up to the complete system Trotter had proposed. It was odd, even though we repeatedly told other vendors we wanted a premium, high-efficiency system because we planned to stay in the house for years, it was very difficult to get them to quote 'the good stuff'. Bottom-line: after we got the same systems proposed, even across different manufacturers, Trotters price was very competitive with the others. Couple that with the quality of work you delivered and there is no question that selecting a Bryant system from Trotter was far and away the best value of money.

Don, it is rare in this day and age that any vendor delivers such a completely satisfactory experience as we have had with your company. With the 10 year parts and labor warranty we purchased with the systems, I'm looking forward to a decade without having to think about heating or cooling. Thank you and please share our thanks with your crew for their hard work.

Best regards,

John F. Terry

Dear Don and Sean,

THANK YOU SO MUCH for coming to our rescue this Saturday! We appreciate the effort you made to squeeze our emergency AC installation into your busy schedule. Your business always treats us like family, I feel as if we have relatives in the AC business. ☺

Thank You Again and Again,

We are truly grateful,

Carol Tryon and family