Reviews

Minor issue with drain line backed up and filling drip pan. Called at 10:45am, they were on site by 2PM, and fixed by 2:30PM. Can't ask for better service, and Alex was super kind and walked me thru everything.

Very reliable and efficient!

Yesterday morning, we woke up to no AC and a rising thermostat downstairs. One call to Trotter and they squeezed us in for a service call. Alex was super friendly and took time to explain the issue – a burnt wire on the start assist kit – and within 30 minutes had us back on our way to a cool house. Texas heat can be brutal, and yesterday was no exception. Thank you very much for the great (albeit last-minute) service!

I was introduced to Trotter air services in the fall when they came out to do maintenance on my AC system. Chris and Sean were both very personable and walked me through some of the issues with my system. I had to call them again regarding a minor issue, and they came out during their busy season within a day. I greatly appreciate the response and genuine concern to make sure that my system works properly as the Texas oven turns on. Thank you Chris and Sean. Bob Vesely.

Trotter continues to provide unparalleled service. I've used them for maintenance on existing systems and installation on new systems at multiple houses. The service levels are exceptional and they take the time to educate and inform, while providing expert guidance. It's a relief to deal with folks you can trust to treat you fairly and do the job correctly. I'm a huge fan and refer Trotter every chance I get.

They were very thorough. Chris and Sean made sure we understood what was happening. They were not pushy salespeople. Their workers were very uninvasive.

We called and they were able to come out the same day and they came at 5 pm on a Friday right before a holiday weekend. Chris was so informative and gave us additional information and tips to keep the system running in better shape. We loved that he explained things to help prevent issues without being condescending. He seemed very knowledgeable and professional. I highly recommend this company for your AC needs.

Very professional 👏

Our unit stopped working during one of the hottest time over a holiday weekend. We called Trotter Air and they promptly returned our call and scheduled a service call. They were able to add the refrigerant due to a slow leak and provide cool air for immediate relief. We knew it was only a matter of time before we were calling them back again, so we decided to replace the aged unit. We compared their bid with others and reviewed comments about their service level. They were on time and replaced the unit within a few hours returning the next day to show us how to use/set the new thermostat. We experienced an issue with the unit not cooling to the temperature expected after setting a timed schedule. All we had to do was call and they were back at the house the same day. They reviewed the readings throughout the house and determined it must be a faulty new thermostat and replaced it. They did not stop until they determined the issue. Their attention to detail and customer service was truly awesome. I would recommend Trotter Air Services without hesitation.

I've used these guys literally for decades and on three houses. It's family owned and mainly grows by customers recommending them for their quality service and work. Next time I need heating / air conditioning or duct work done, this is who I'll call.

We have had the pleasure of working with Trotter Air Services for a couple of years now. Chris Trotter is an absolute professional and a true gentleman. I truly appreciate his conduct and knowledge of his craft. Chris has always answered my questions (which I am sure are the most common of questions he answers on a daily basis) with patience and in depth, above and beyond any expectations. Every time Chris has checked our HVAC, he is quick, reassuring and responsive, and I am astounded by his customer service. I am forgetting plenty of other aspects I should point out for this review, but I know I would be hard-pressed to find a better company. I only wish I could recommend Trotter Air Services (and specifically Chris Trotter) more and give more in return to the way they have treated us over the past two years. Before we starting working with Trotter, another HVAC service company was trying to push a new HVAC system on us when our heat system was experiencing a malfunction from the heat exchange. Thankfully, we had the good fortunate of contacting Don Trotter to who was available to take another look at the repair. Oddly enough, the malfunction was caused by the same other service company when they performed their routine maintenance service in the summer. Don Trotter was able to easily resolve the issue, and we have not had a problem since Trotter has been servicing our home. Overall, we feel fortunate to have found Trotter Air Services and plan to keep working with them in the long term. Highly recommended.

Have done business with them for 14 years since they installed my new unit. They are the best A/C people I have ever done business with since my first home purchase in 1981

I have never had a nicer, more professional service in my life. They are honest, efficient, helpful and take the time to explain things to you. Both Sean and Chris are amazing and I cannot recommend them more highly. The absolute best! They will always be my air/heat service provider.

I have used Trotter Air for years. Great no worry service for a great price!

I started with Trotter Air 8 or 9 years ago when i needed a new system. Installed timely at a great price and now maintain it tor me. I have had zero issues. Maintenance calls are handled like clockwork-thorough and informative. They provide a no worries service.

I have been utilizing repair/maintenance services for my home for well over 25 years and Trotter Air is by far the most satisfying I have ever experienced. It is a family owned company, and three generations have been directly involved in servicing my HVAC system. A few months ago Trotter Air replaced my entire system, which was of course a major expense for me. We talked at length about the various options before I made my decision and they were honest and upfront about the various options. I can’t say enough good words about this company. If you have any issues they are on the spot quickly to fix it. The nicest, kindest people I have had the pleasure to work with. Treat you like family.

If I could click on 10 stars I would! A few years ago I was looking for a new HVAC company and after a lot of research, Trotter Air kept coming up in the reviews as being the most honest and reputable company in the city. So began a relationship that confirmed all those positive reviews. In my 25+ years of dealing with service companies for my home, Trotter Air has been the most pleasurable experience I have ever had. The 3 generations at Trotter - Don, Sean and Chris - are top-notch, honest, nice, caring, treat you like family. This year it was time to replace my HVAC system. This was obviously going to be a big decision for me, and Don and Sean spent a great deal of time explaining the levels of each system so I could make an educated decision. It was a day long installation and Sean made sure to come by to check on the process. The next day, Sean came back to explain fully how the control panel operates, and checked back again a day or two later to make sure the system was working well. On a very cold Saturday morning, the control panel needed to be restarted (it works like a computer and I'm technically challenged!), and Don was at my house within 30 minutes. The excellent service these men provide is above and beyond. My heartfelt thanks go out to Don, Sean and Chris! They have a faithful customer for life!

Family owned business you can trust. 0% financing, great service, good people.

Always respectful and informative

Chris always does a great job. He has helpful suggestions and shares his observations. He is always friendly and very professional. Always good to see Chris.

We've been a customer for over 10 years which is what makes this review important. We recently had a problem with our A/C due to some work done at the house by other people. Sean & Chris came to the house more than once testing different things until they found the root causes. It's rare that people treat a problem you are having like it's happening to them, but that is how this problem was treated. Very much appreciated and highly recommend Trotter Air.

We recently purchased a home and Sean made time for an HVAC check-up despite it being the peak season for his emergency calls. He did a thorough check of our entire system and home, made some adjustments, provided some maintenance and offered advice. His explanations were clear and made sense. We will be loyal customers for Trotter as long as we are in the area.